The Impact of Artificial Intelligence on Generation Z Customer Experience in Agricultural E-Commerce: A Case Study of Shopee in Vietnam

DOI: https://doi.org/10.36956/rwae.v7i3.2908

Received: 13 November 2025 | Revised: 19 January 2026 | Accepted: 29 January 2026 | Published Online: 18 August 2026

Copyright © 2026 Hien Thi Thu Hoang, Ha Thi Thu Do, Anh Phan. Published by Nan Yang Academy of Sciences Pte. Ltd.

Creative Commons LicenseThis is an open access article under the Creative Commons Attribution-NonCommercial 4.0 International (CC BY-NC 4.0) License.


Abstract

The study aims to explore the impact of artificial intelligence on the online shopping experience of Generation Z consumers, focusing on the agricultural products offered on online shopping platforms such as Shopee in Vietnam. The study assesses the main features of artificial intelligence, including AI-based chatbots, AI-based price generation, AI-based recommendation systems, and AI-based image search, and their contributions to the shopping experience, personalization, and satisfaction, especially for products such as organic fruits, vegetables, and rice, which accounted for 20 percent of the sales of Shopee in Vietnam in 2024. The study is based on a quantitative analysis of behavioral patterns and perceptions and reveals the impact of artificial intelligence on the shopping experience of Generation Z consumers, thereby contributing to the development of the global agricultural economy and food security in developing countries. The study also reveals the impact of artificial intelligence on the shopping behavior and loyalty of young Vietnamese consumers in the digital agricultural economy, which is in line with the recent initiatives of the Food and Agriculture Organization on artificial intelligence-based agrifood systems.

Keywords: Artificial Intelligence; Agricultural E‑Commerce; Customer Experience; Generation Z; Technology Acceptance Model; Shopee; Vietnam Agriculture


References

Online ISSN: 2737-4777, Print ISSN: 2737-4785, Published by Nan Yang Academy of Sciences Pte. Ltd.